Customer Account Manager

A Day in the Life of Today's Marketer: Every company wants to improve their marketing performance, but are all faced with the same challenges over and over again. What we put into the marketing engine is a whole lot of time, team effort, and budget, with the goal of generating the right leads who will convert to customers. It all sounds great, but how do you eliminate the guesswork and just know the best actions to take next?

If you can’t see how your target market is actually behaving when they are going through their decision making process, you are left guessing. DemandJump eliminates these blind spots by aligning how you market and sell to how your customer decides and buys.

DemandJump Culture

This is where we get to boast a little about why we’re awesome. Located in the heart of downtown Indianapolis, DemandJump is a fast-growing, innovative marketing technology company with a corporate culture that values individuality and diversity.

We work hard and play hard and we do both with passion and respect for one another. When we’re not working remotely, our open concept office promotes a fast-paced, fun, friendly, and highly collaborative work environment, while our management goes out of their way to be transparent and approachable. Team lunches, DemandFUN events, and group volunteer opportunities – these are just a handful of the reasons why DemandJump is consistently nominated and awarded one of the Best Places to Work in Indiana.

About DemandJump

DemandJump is the leading Marketing Insights & Attribution Platform, showing marketers what their target audience is doing, what their competitors are doing, and what actions they should take next to achieve better outcomes.

Customers are empowered by knowing what content to write, what keywords to include, which websites to target, videos to produce, and much more. DemandJump gathers and assembles disparate data to create networks of customer touchpoints around any topic or keyword, prioritizing what actions to take next. Finally, companies can close the loop between sales and marketing by seeing exactly which actions drive pipeline and grow revenue.

What We Stand For

Be Bold
Be Transparent
Be Purposeful

Core Tenets

Think Customer First
Serve Each other
Compete To Win
See Things Differently
Do the Right Thing. Always

We are Looking for an Account Manager

As an Account Manager at DemandJump, you will be a solution advocate that proactively solves customer problems and identifies opportunities on behalf of the customer and DemandJump. You will drive strategic direction, customer ROI, platform adoption and expansion through proactive thought leadership as well as advocacy. You will be both a consultant and extension of our customer’s marketing team; central to ensuring the success of each customer's unique marketing strategy through effective use of DemandJump’s platform and a thorough understanding of digital marketing best practices.

You will also have colleagues that directly report to you on the DemandJump Professional Services team. These team members are executing on the Paid Digital channels (Google Ads, Facebook Ads, etc.) that key customers entrust us with managing. It is a unique blend of agency-like services with the exciting world of working at a fast-growing technology company. Essentially, you will be the point of contact for many of these key relationships for both our PPC services and marketing advisory / consulting services.

You will have a book of business of 12 - 15 customers, from mid-market sized businesses to global Fortune 500 companies.

This is a cross-functional position that not only works closely with customers of DemandJump, but also across departments within our organization. You must have a willingness to manage and prioritize multiple projects while adapting to many roles/tasks as needed.

This role requires a self starter and an eagerness to work in a fast-paced scale up with significant accountability. You are an expert at managing accounts of PPC services, consulting on marketing strategies, and building relationships with your customers. Excellent time management skills and the ability to effectively manage multiple priorities at the same time are essential for this role. If you are motivated, results-driven, and enjoy working in a team environment, we’d like to meet you.

What is a typical day at DemandJump like for an Account Manager, a.k.a. Responsibilities?

  • Ensure Professional Services are launching and maintaining Paid Search/Social campaigns effectively and efficiently, with optimal results.
  • Understand customer's marketing goals to develop and, where necessary, help implement a strategic marketing plan that spans multiple digital channels
  • Advise and offer best practices for annual planning (spend and budgets) for SEO, SEM, Display, and Social channels.
  • Work with Strategic Marketing Analysts to identify opportunities for making improvements and recommendations in the customer's digital marketing strategy.
  • Identify and develop revenue growth opportunities within Search, Display, and Social ad networks.
  • Review data and insights from DemandJump’s platform to support digital marketing direction.
  • Build trust and develop strong, long-lasting customer relationships by leading customer meetings and on-sites with confidence.

What does DemandJump look for when hiring an Account Manager?

  • 3-5 years experience in PPC (Google Ads/Bing) and Content SEO best practices
  • 1-3 years of experience leading account relationships and strategic discussions
  • Passionate about customer success and a believer in the power of technology to solve business problems
  • Digital marketing agency experience preferred
  • Great leadership, communication and presentation skills; the ability to engage executive audiences in change management discussions
  • Strong empathy for customers
  • Enthusiasm for digital marketing and an understanding of the industry
  • A strong desire to learn in a rapidly growing and dynamic environment
  • Ability to think on your feet and work autonomously
  • Must possess a collaborative working style and thrive in a team environment
  • Strong work ethic is critical


  • Great compensation and benefits package
  • Unlimited PTO
  • Central office space in downtown Indianapolis

Apply today