Location: Indianapolis, IN
Every company wants to improve their marketing performance, but are all faced with the same challenges over and over again. What we put into the marketing engine is a whole lot of time, team effort, and budget, with the goal of generating the right leads who will convert to customers. It all sounds great, but how do you eliminate the guesswork and just know the best actions to take next?
If you can’t see how your target market is actually behaving when they are going through their decision making process you are left guessing. DemandJump eliminates these blind spots by aligning how you market and sell to how your customer decides and buys.
Located in the heart of downtown Indianapolis, DemandJump is a fast-growing, innovative marketing technology company with a corporate culture that values individuality and diversity.
We work hard and play hard and we do both with passion and respect for one another. Our open-concept office promotes a fast-paced, fun, friendly, and highly collaborative work environment, while our management goes out of their way to be transparent and approachable. Weekly team lunches, DemandFUN events, and group volunteer opportunities – these are just a handful of the reasons why DemandJump is consistently nominated and awarded one of the Best Places to Work in Indiana.
Think Customer First
Serve Each other
Compete To Win
See Things Differently
Do the Right Thing. Always
The Customer Success team at DemandJump is dedicated to cultivating strong relationships and loyalty with leading B2B and B2C marketing teams and agencies. Customer Success Manager (CSM) will be the main point of contact for customers of all types of industries and sizes. You are also the voice of the customer internally within DemandJump, when sharing feedback and insights gleaned from customer interactions for our product and engineering team.
As a Customer Success Manager, we are looking for someone who is fluent in the technical and strategic aspects of digital marketing that is confident working with customers, both SMB & Enterprise, while leading an internal team to improve upon a foundation of customer success that transforms customers into loyal advocates of DemandJump.
You will develop processes to improve customer ROI while driving platform adoption and expansion across our customer base. You will serve as both a consultant and extension of our customers’ marketing teams, central to ensuring the success of each customer's unique marketing strategy through effective use of DemandJump’s platform and a thorough understanding of digital marketing best practices.
This is a cross-functional position that not only works closely with customers of DemandJump, but also across departments within our organization. You must have a willingness to manage and prioritize multiple projects while adapting to many roles/tasks as needed.