Location: Indianapolis, IN
After reading below if you have the right stuff, please apply! We are marketers, not HR people, so feel free to let a bit of your personality come through in your resume or cover letter.
Every company wants to improve its marketing performance, but are all faced with the same challenges over and over again. What we put into the marketing engine is a whole lot of time, team effort, and budget, with the goal of generating the right leads who will convert to customers. It all sounds great, but how do you eliminate the guesswork and just know the best actions to take next?
If you can’t see how your target market behaves when they are going through their decision-making process you are left guessing. DemandJump is a marketing strategy platform that tells you precisely what content to create to increase 1st-page rankings and drive outcomes. And we’re doing it by creating a content category and SEO solution called Pillar-Based Marketing.
Located in the heart of downtown Indianapolis, DemandJump is a fast-growing, innovative marketing technology company with a corporate culture that values individuality and diversity.
We work hard and play hard and we do both with passion and respect for one another. Our open-concept office promotes a fast-paced, fun, friendly, and highly collaborative work environment, while our management goes out of their way to be transparent and approachable. Weekly team lunches, DemandFUN events, and group volunteer opportunities – these are just a handful of the reasons why DemandJump is consistently nominated and awarded one of the Best Places to Work in Indiana.
Think Customer First
Serve Each other
Compete To Win
See Things Differently
Do the Right Thing. Always
The Customer Success team at DemandJump is dedicated to cultivating strong relationships and loyalty with leading B2B and B2C marketing teams and agencies. The Manager, Customer Success will lead, coach, and empower a team of Customer Success Managers driving customer adoption, value, and retention of DemandJump as a Software as a Service (SaaS), and our supporting services and solutions. This role will create, cascade, and drive forward the short- and long-term vision of Customer Success. This role is a strategic leader within the organization, driving initiatives that improve customer experience. The Customer Success team sits within the overall Customer Experience team and the Manager, Customer Success leads with and reports directly to the VP of Customer Experience.